{"id":5006,"date":"2025-04-30T00:24:30","date_gmt":"2025-04-30T03:24:30","guid":{"rendered":"https:\/\/energisaprev.com.br\/relatorioanual2024\/?page_id=5006"},"modified":"2025-04-30T05:03:22","modified_gmt":"2025-04-30T08:03:22","slug":"reestruturacao-do-canal-de-ouvidoria-e-canal-de-denuncias","status":"publish","type":"page","link":"https:\/\/energisaprev.com.br\/relatorioanual2024\/institucional\/reestruturacao-do-canal-de-ouvidoria-e-canal-de-denuncias\/","title":{"rendered":"Reestrutura\u00e7\u00e3o do Canal de Ouvidoria e Canal de Den\u00fancias"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5006\" class=\"elementor elementor-5006\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-73f9679 e-flex e-con-boxed e-con e-parent\" data-id=\"73f9679\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4012ba elementor-widget elementor-widget-heading\" data-id=\"c4012ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Canal de Ouvidoria <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ca05abb e-flex e-con-boxed e-con e-parent\" data-id=\"ca05abb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e142562 elementor-widget elementor-widget-heading\" data-id=\"e142562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A EnergisaPrev lan\u00e7ou o seu novo Canal de Ouvidoria, um espa\u00e7o dedicado a ouvir e resolver quest\u00f5es que n\u00e3o foram solucionadas pelos canais regulares de atendimento. Este novo canal \u00e9 uma iniciativa que visa aumentar a transpar\u00eancia e a efici\u00eancia no atendimento aos clientes, garantindo que todas as reclama\u00e7\u00f5es, pedidos de informa\u00e7\u00f5es, sugest\u00f5es, cr\u00edticas e elogios sejam tratados de forma adequada.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7c5790a e-flex e-con-boxed e-con e-parent\" data-id=\"7c5790a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-503de62 elementor-widget elementor-widget-heading\" data-id=\"503de62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A nova p\u00e1gina do Canal de Ouvidoria da EnergisaPrev foi desenvolvida para oferecer mais praticidade e efici\u00eancia no atendimento aos clientes. Entre as principais facilidades, destacam-se:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d8d1e33 e-flex e-con-boxed e-con e-parent\" data-id=\"d8d1e33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f13c0f0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f13c0f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Formul\u00e1rio Online:<\/b> A p\u00e1gina conta com um formul\u00e1rio de f\u00e1cil preenchimento, onde os clientes podem registrar suas reclama\u00e7\u00f5es, pedidos de informa\u00e7\u00f5es, sugest\u00f5es, cr\u00edticas e elogios. O formul\u00e1rio \u00e9 intuitivo e r\u00e1pido de preencher, garantindo que todas as informa\u00e7\u00f5es necess\u00e1rias sejam fornecidas de maneira clara e objetiva.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Protocolo de Atendimento: <\/b> Para facilitar o acompanhamento das demandas, \u00e9 obrigat\u00f3rio informar o n\u00famero do protocolo de atendimento obtido nos canais de relacionamento, como a Central de Atendimento e o WhatsApp (0800 372 7738) ou o e-mail (faleconosco@energisaprev.com.br). Caso o cliente n\u00e3o tenha o n\u00famero do protocolo, a p\u00e1gina oferece instru\u00e7\u00f5es sobre como obt\u00ea-lo.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Retorno R\u00e1pido:<\/b> Ap\u00f3s o envio do formul\u00e1rio, um especialista da Ouvidoria revisar\u00e1 a quest\u00e3o cuidadosamente e entrar\u00e1 em contato para uma resolu\u00e7\u00e3o. A p\u00e1gina garante um primeiro retorno em at\u00e9 24 horas \u00fateis, demonstrando o compromisso da EnergisaPrev com a transpar\u00eancia e a efici\u00eancia no atendimento.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Transpar\u00eancia e Efici\u00eancia:<\/b> A Ouvidoria desempenha um papel essencial na melhoria da gest\u00e3o e dos processos da empresa, sendo respons\u00e1vel por receber, registrar, analisar e dar o retorno adequado \u00e0s manifesta\u00e7\u00f5es dos clientes. A nova p\u00e1gina refor\u00e7a esse compromisso, garantindo que todas as demandas sejam tratadas de forma satisfat\u00f3ria.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Acesso F\u00e1cil:<\/b> A p\u00e1gina \u00e9 de f\u00e1cil acesso e navega\u00e7\u00e3o, permitindo que os clientes encontrem rapidamente as informa\u00e7\u00f5es e os formul\u00e1rios necess\u00e1rios para registrar suas demandas. Al\u00e9m disso, a p\u00e1gina oferece orienta\u00e7\u00f5es claras sobre como utilizar o Canal de Ouvidoria e quais informa\u00e7\u00f5es s\u00e3o necess\u00e1rias para o registro das manifesta\u00e7\u00f5es.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a3153cd e-flex e-con-boxed e-con e-parent\" data-id=\"a3153cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cae7a7d elementor-arrows-position-outside elementor-widget elementor-widget-image-carousel\" data-id=\"cae7a7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;arrows&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carrossel de imagens\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 de 3\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/energisaprev.com.br\/relatorioanual2024\/wp-content\/uploads\/2025\/04\/Captura-de-Tela-2025-04-30-as-00.40.41-min.png\" alt=\"Captura de Tela 2025-04-30 a\u0300s 00.40.41-min\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 de 3\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/energisaprev.com.br\/relatorioanual2024\/wp-content\/uploads\/2025\/04\/Captura-de-Tela-2025-04-30-as-00.37.47-min.png\" alt=\"Captura de Tela 2025-04-30 a\u0300s 00.37.47-min\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 de 3\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/energisaprev.com.br\/relatorioanual2024\/wp-content\/uploads\/2025\/04\/Captura-de-Tela-2025-04-30-as-00.37.38-min.png\" alt=\"Captura de Tela 2025-04-30 a\u0300s 00.37.38-min\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3d4dc6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e3d4dc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/energisaprev.com.br\/ouvidoria\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acesse a Ouvidoria<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-87fc551 e-flex e-con-boxed e-con e-parent\" data-id=\"87fc551\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec39e3c elementor-widget elementor-widget-heading\" data-id=\"ec39e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Canal de Den\u00fancia <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-ac5cff0 e-flex e-con-boxed e-con e-parent\" data-id=\"ac5cff0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0456e35 elementor-widget elementor-widget-heading\" data-id=\"0456e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A EnergisaPrev est\u00e1 comprometida com os mais altos padr\u00f5es de integridade, qualidade, \u00e9tica, parceria e respeito em todos os seus relacionamentos. A nova p\u00e1gina do Canal de Den\u00fancia \u00e9 mais um passo nessa dire\u00e7\u00e3o, proporcionando um ambiente mais seguro e eficiente para o registro de den\u00fancias.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4801047 e-flex e-con-boxed e-con e-parent\" data-id=\"4801047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2533a elementor-widget elementor-widget-heading\" data-id=\"2c2533a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A nova p\u00e1gina do Canal de Den\u00fancia da EnergisaPrev foi desenvolvida para oferecer mais praticidade e seguran\u00e7a no registro de den\u00fancias. Entre as principais facilidades, destacam-se:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-99886a6 e-flex e-con-boxed e-con e-parent\" data-id=\"99886a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40fc3cb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"40fc3cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Espa\u00e7o Seguro e Confidencial:<\/b> A p\u00e1gina oferece um ambiente seguro para que colaboradores, participantes e partes interessadas possam reportar, de maneira confidencial e an\u00f4nima, qualquer conduta que acreditem violar os c\u00f3digos de \u00e9tica e conduta, pol\u00edticas internas ou a lei.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Formul\u00e1rio Online:<\/b> A p\u00e1gina conta com um formul\u00e1rio de f\u00e1cil preenchimento, onde os usu\u00e1rios podem registrar suas den\u00fancias. O formul\u00e1rio \u00e9 intuitivo e permite a anexa\u00e7\u00e3o de arquivos, facilitando a inclus\u00e3o de evid\u00eancias e documentos relevantes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Anonimato Garantido:<\/b> As den\u00fancias podem ser feitas de forma an\u00f4nima, garantindo que o denunciante n\u00e3o ser\u00e1 identificado em hip\u00f3tese alguma, confirmando-se ou n\u00e3o as den\u00fancias relatadas.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Gest\u00e3o de Den\u00fancias:<\/b> Todas as den\u00fancias s\u00e3o apuradas de forma individual e minuciosa sob responsabilidade do Conselho Deliberativo da EnergisaPrev, garantindo o direito ao anonimato do denunciante e sigilo.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Transpar\u00eancia e Integridade:<\/b> O Canal de Den\u00fancia est\u00e1 alinhado com a gest\u00e3o de riscos e compliance, focando em quest\u00f5es como fraudes, corrup\u00e7\u00e3o, ass\u00e9dio, discrimina\u00e7\u00e3o, conflito de interesses, privacidade\/seguran\u00e7a da informa\u00e7\u00e3o e controle interno e reporte financeiro.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"391\" height=\"391\" viewBox=\"0 0 391 391\" fill=\"none\"><circle cx=\"195.501\" cy=\"195.5\" r=\"194.5\" transform=\"rotate(30 195.501 195.5)\" fill=\"url(#paint0_linear_145_53)\"><\/circle><defs><linearGradient id=\"paint0_linear_145_53\" x1=\"195.501\" y1=\"1.00005\" x2=\"195.501\" y2=\"390\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#56E274\"><\/stop><stop offset=\"1\" stop-color=\"#00B6B2\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Acesso F\u00e1cil:<\/b> A p\u00e1gina \u00e9 de f\u00e1cil acesso e navega\u00e7\u00e3o, permitindo que os usu\u00e1rios encontrem rapidamente as informa\u00e7\u00f5es e os formul\u00e1rios necess\u00e1rios para registrar suas den\u00fancias.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Canal de Ouvidoria A EnergisaPrev lan\u00e7ou o seu novo Canal de Ouvidoria, um espa\u00e7o dedicado a ouvir e resolver quest\u00f5es que n\u00e3o foram solucionadas pelos canais regulares de atendimento. Este novo canal \u00e9 uma iniciativa que visa aumentar a transpar\u00eancia e a efici\u00eancia no atendimento aos clientes, garantindo que todas as reclama\u00e7\u00f5es, pedidos de informa\u00e7\u00f5es, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5148,"parent":184,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5006","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reestrutura\u00e7\u00e3o do Canal de Ouvidoria e Canal de Den\u00fancias - Relat\u00f3rio Anual<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/energisaprev.com.br\/relatorioanual2024\/institucional\/reestruturacao-do-canal-de-ouvidoria-e-canal-de-denuncias\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reestrutura\u00e7\u00e3o do Canal de Ouvidoria e Canal de Den\u00fancias - Relat\u00f3rio Anual\" \/>\n<meta property=\"og:description\" content=\"Canal de Ouvidoria A EnergisaPrev lan\u00e7ou o seu novo Canal de Ouvidoria, um espa\u00e7o dedicado a ouvir e resolver quest\u00f5es que n\u00e3o foram solucionadas pelos canais regulares de atendimento. 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